Reddit reviews Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
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Praise in public, coach in private. Always ask your employees to perform a task before mandating it. There may be a reason that they can not perform it due to other issues, and having asked rather than assigned gives you an out to redirect or delay the task as needed.
And read Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line.
I worked call centers last decade, which had a young, high turnover workforce. Those tips gave me a pretty good relationship with my crew.
However, there were times my laxity was taken advantage of, and I had to toughen my attitude. I would tell my employees that my boss had two ways to know that I was doing my job: 1) deliver the results from my team that they are asking for; or 2) submitting coaching and disciplinary paperwork for my boss's review on how I was addressing that lack of performance.
At the end of the day, as a manager, if it comes down to you or your employee losing their job over failures, it should always be theirs.