Reddit reviews If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently

Yes, If Disney Ran Your Hospital is an actual book that we were required to read in my last hospital. It's definitely become an interesting paradigm, the shift to customer service and patient sat above all else. I think you need to find (and defend) your sweet spot. It sounds like you are actually already doing a lot of the customer-centric things. Where do you think the disconnect is?

This has been asked recently, so I'd recommend browsing the archives, but...

There are a ton of UX-focused books out there that focus on different areas. If you have an area you're trying to grow your skills in, let us know. There maybe better or worse books for that.

• If Disney Ran Your Hospital — I love this book because it's about user experience, but has nothing to do with websites or apps (which is pretty much all we think about when we say UX anymore). This really opens the world of UX to everything that the user experiences, from how they hear about your service, find it, consume it and remember it.
  
  
• The Essential Persona Lifecycle — This book helps you understand how to research your customers and users, which, at the end of the day, are the only thing that matters in true UCD. If toy can get buy-in for personas at your organization, the whole UX world opens up.
  
  
• The Anatomy of Type — This gets a little design heavy, but words, labels, and copy are so important to good usability, that understanding type at a deeper level is a must for me.
  
  I tend to shy away from books with UX in the title. It's just to trendy right now. UX isn't new by any stretch, though, so finding books that expand your horizons a bit is a good thing.