Reddit reviews Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams

Buckle up! In my teams, leaders are readers.

Here's a short list:

• Getting Things Done - this our bible for productivity
  
• Farm Don't Hunt - it's a good book for building an org or understanding how all the parts of your org work together
  
• Customer Success - like it or not, it's the standard for an intro book into CS written by Lincoln Murphy
  
• Mapping Experience - this is a great one for helping to define the customer journey
  
• The Coaching Habit - I use this a lot with my direct reports but it's also really valuable for shifting your mindset for how you should coach or advise customers
  
• The Effortless Experience - it's an eye opening read, backed by research that says you shouldn't be trying to delight people all the time
  
  Oh and here is Lincoln Murphy's book list.

Check out this book for detailed ways to create blueprints/maps https://www.amazon.com/Mapping-Experiences-Complete-Creating-Blueprints/dp/1491923539/ref=sr_1_2?keywords=customer+mapping&qid=1573039349&sr=8-2