Reddit reviews Orchestrating Experiences: Collaborative Design for Complexity
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You can often find case studies if you look on the websites of various agencies, but I've been seeing that less and less. Unfortunately most research is proprietary, so it isn't shared easily. Some really big companies (e.g., Google), will put limited case studies on their UX team webistes.
Not pure case studies, but this book has a great one about integrating CVS pharmacies in Target: https://www.amazon.com/Orchestrating-Experiences-Collaborative-Design-Complexity/dp/193382073X