Reddit reviews XBLUE X16 Small Business Phone System Bundle with (4) Phones - (6) Outside Line & (16) Phone Capacity - Includes Auto Attendant, Voicemail, Caller ID, Paging & Intercom
We found 2 Reddit comments about XBLUE X16 Small Business Phone System Bundle with (4) Phones - (6) Outside Line & (16) Phone Capacity - Includes Auto Attendant, Voicemail, Caller ID, Paging & Intercom. Here are the top ones, ranked by their Reddit score.
Ideal for Offices with 2-16 Employees - System capacity is (16) X16 telephones & (6) telephone company lines - Easily place and retrieve calls from hold using your (6) dedicated telephone line buttonsReliable & Secure - The X16 does not require the internet, so when the internet is down your phone system is still working! And all voicemail messages are securely stored on-site in your X16 systemOffice Efficiency - Hands-free features like the built-in Speakerphone & the Call Announce Intercom with Hands Free Answer-Back feature allows you to reply to intercom calls without having to pick up the handsetQuick & Easy Operation - The X16 phone includes 12 programmable buttons for one-touch intercom calling - and each button’s “busy phone” indicator light means at a glance you know who is on the phoneAll Inclusive - no fees for additional features - every X16 system includes Auto Attendant for live or backup call answering - Voice Mailboxes for every user with on-site and remote access to voicemail messages - Call Forward to Cell Phones, Caller ID, Conference, Call Record & Music on HoldIncludes the X16 voice server equipped for connection to 4 telephone lines but expandable to 6 telephone lines.Comes with four X16 Digital Speakerphones but is expandable up to 16 telephones. These are in the fashion color- Charcoal.Auto attendant answers and processes calls Voicemail call waiting caller ID "Cell phone like" navigation keysExternal call forward Live call recording Outgoing call log Personal phone bookEasy to see blue and green HS leds External message/music-on-hold interface.Includes "self-install" modular connector package and "self install" Quick start guide.
There used to be a company called TalkSwitch that did all of this and did it affordably, but then they sold out to Fortivoice/Fortinet and their products basically don't exist anymore, which leaves the SMB market in a bit of a bind. Sometimes you can find their stuff secondhand if you're willing to go that route, but at this point I bet those handsets and boxes are taking their last breaths.
About a year ago we took a chance on an X16 system for a small but busy dental office, hoping we wouldn't have to come up with a whole other solution a couple of weeks later. To our surprise it was easy to set up and has been working really well in that environment.
It has almost all the features you're looking for, with the possible exception of ring groups. I'd have to check with one of my guys and see if Xblue supports ring groups or not.
The one issue we ran into is that the system doesn't like having digits dialed too rapidly. You'll almost never actually encounter this, but there was one office person on site that, anytime there was a repeated digit in a phone number, like "4003", would double-tap the repeated digit. We set up a logging device between the Xblue system and their lines to the mpoe (Comcast in this case), and near as we could tell Xblue was doing everything right but the mpoe side hated it. We initially contacted Xblue support on this and found them to be friendly and wanting to help, but it wasn't something they had encountered before.
I've had to deal with Avaya in the past and I hate them with a fiery passion. Support was nonexistent unless you purchased the system from an approved vendor along with a support contract, and their entire setup was designed to be difficult and spiteful.
My business uses this system. It's fairly quick and simple to setup, and as of yet (2 years of use) hasn't failed me. It can be setup to ring all phones or just 1 when calls come in.