Reddit reviews Business Analysis Techniques: 99 essential tools for success

OK, sure. Please bear in mind these are my own personal recommendations, everyone's understanding and learning styles are different.

Something like this will be very handy for your documentation.
https://www.amazon.com/gp/aw/d/1598638688/ref=pd_aw_sim_14_of_20?ie=UTF8&psc=1&refRID=96RQCVP9B9T0XYWX9G7J

It covers the latest UML version and will stand you in good stead for you future as a BA. I've not read this but it's been on my wish list for a few months and it will be my next purchase. The reviews seem to be pretty positive and apparently it has some case studies within it. This would be ideal for you because you can actually practise your learning using these in preparation for your role. UML is a common buzzword found on job descriptions so knowing it is handy.

The next book I'd recommend would be this:
https://www.amazon.com/Business-Analysis-Malcolm-Eva/dp/178017277X

I actually got this book free with a bcs course I did but I've recently bought it again as a soft copy so I don't have to lug it around with me. I consider it my Bible to be honest. It pretty much goes through the spectrum of BA work across an end to end project lifestyle. In the real world it's unlikely that you would ever need to use all aspects of this book on all projects. The idea of it is more of a reference to pick and choose the relevant parts for the state of your project and apply the BA skills that it describes and the experience you already know.

Finally, there is another BCS book I often use, specifically for gathering and documenting requirements:
https://www.amazon.com/gp/aw/d/1780172737/ref=pd_aw_sim_14_of_1?ie=UTF8&psc=1&refRID=MSPTS21P7KVGTZ0YJ4C5
I used this book a hell of a lot when I first started out and it literally has what it says 99 tools and techniques. Best of all, it has examples and some basic templates to start from. Which were so useful for me.

Don't be afraid to use Google, linked in and the websites listed on here. They are all invaluable sources of information to help you.

It's worth noting that there are a number of BABOK books out there that could be out benefit to you.

None of the companies I have worked for have been particularly bothered about this but it is something I'll study at some point. Anything on agile would be a bonus. Agile seems to be the new buzzword lately.

Hopefully some of the other guys on here will comment too.

Hope this helps, apologies for anything that's unclear, I'm writing this on my phone.

Good luck,
Andy

Some great points here but from the sounds of your post that you are now "in charge of Salesforce" there aren't people telling you what to do in it. It sounds to me your job role has changed from "The Admin" to "The Consultant/BA". Yes go for some certifications but mostly I think it's about moving more into the Consultant/BA role. Find how Salesforce can be used more effectively in your company to add value and measure it!. Actually, sit with some of your users who are advocates of Salesforce and understand how they do their job. I always look for people who use Excel/paper forms or are chasing different people for the same information again and again. Excel and paper forms can be turned into Salesforce objects, the chasing emails can be turned into workflows/process builder/automation. Work out how many times they have to copy/paste/send emails etc based on what you have automated. Then go to your boss and say hey I just saved the company $$ by automating this process. Maybe go look at common processes that the company does as a whole where you can make a bigger saving.

IMO That sounds a million times more compelling to your boss than hey look I passed the Salesforce Admin exam and completed 100 badges on Trailhead. I'm not saying not to do training but once you have identified the need for Salesforce its time to fill in your knowledge gaps with Trailhead/Certs etc and what better way to learn than on a real life scenario.

This sounds like a great opportunity and if it doesn't work out you can always put on your CV I saved the company $xxx,xxx in automating their processes using Salesforce.

Some books which I've had for YEARS but are (IMO) the bibles on Business Analysis:
https://www.amazon.com/Business-Analysis-Techniques-Essential-Success/dp/1780172737
https://www.amazon.com/Business-Analysis-James-Cadle/dp/178017277X