Reddit reviews The Ultimate Question: Driving Good Profits and True Growth
We found 2 Reddit comments about The Ultimate Question: Driving Good Profits and True Growth. Here are the top ones, ranked by their Reddit score.
Used Book in Good Condition
Churn can be manipulated in the short term by opening the tap on winback credits and other loyalty credits such as handset-related subsidies. The only number that speaks the truth about customer experience is net promoter score, which is why this metric is a big part of Sprint's management compensation criteria. Watch it and you'll know what Sprint's REAL underlying performance is.
Read Fred Reichheld about Net Promoter Score: https://www.amazon.com/Ultimate-Question-Driving-Profits-Growth/dp/1591397839
That was a wall of text. But good for you! You seem to have figured out The Ultimate Question on your own. Bravo. I can say without hesitation you are on the right track. But you do need to charge for your time. Your attention and individualized approach must translate to annuity income for each and every customer.
I have several copies of that book. One is in a bathroom. Another on my nightstand. And another on a coffee table. I'm pretty confident that reading it and applying the principles therein will illuminate the proverbial light bulb above your head. You're clearly smart. And you'll connect the dots. No one can tell you how.
Huzzah!